by It will respond quickly to the demands of the masses, but it uses a “template”; The masses handle affairs with “soft nails” so that things cannot be handled in time; For the problems reflected by the masses, the words of “going through the process” are used to perfunctory the masses…
Some new bureaucratic routines exist in the daily work of a few grass-roots cadres in dealing with mass affairs.
1 responding to the masses’ demands for “templating” this year, a public in a city in the South reported on the online political platform that there was a serious disturbance of noise in a local public place, and people did not wear masks and gathered.
After unsuccessful negotiation with the management department, he hoped that the relevant departments would respond and solve the problem.
The local government service department responded a week later, saying that it had investigated the problems reflected by the netizen and would carry out work to strengthen noise monitoring and strengthen the implementation of epidemic prevention measures.
The crowd complained again three days later, pointing out that since the official response, no staff have gone to deal with the problem, which has not improved, but has become more serious.
Six days later, the local government service Department replied again, and the reply avoided answering the above questions.
In addition to simply saying that it should be handled well, the other content was the repetition of the first reply.
A crowd told the Bi Yuetan reporter, “they just adjusted the order of individual paragraphs, and the official reply was templated, which made people cry and laugh, and there was nothing they could do.” Nowadays, when responding to the demands of the masses, government departments interact in a timely manner and work effectively, winning the praise of the masses.
However, there are also a few government departments who, in the face of the doubts or problems of the masses, replied in a timely and enthusiastic manner, but their replies were stereotyped, suspected of being templated, and were jokingly called “universal automatic reply” by netizens.
Even some departments simply apply the special letterhead, signature and official seal of the superior department when replying to the people’s application for information disclosure, and the wording is contradictory, resulting in the red head document becoming an “Oolong joke”.
Zhuang Deshui, an anti-corruption scholar, believes that applying the template of “universal reply” to deal with mass problems exposes the bureaucratic problems of some cadres with weak service awareness and false work style, which deserves attention and vigilance.
2.
The “soft nails” are difficult to pull out, and the masses are very injured.
A villager in a county in Northeast China told the reporter that this year he went to the county land and Resources Bureau to go through the approval procedures for building land.
The approval form was stored in the County Bureau for more than 3 months and was not reported, which affected the commencement of building.
He went to ask many times on the way.
The staff had a good attitude every time, but they just didn’t do anything.
The reason is that we have been busy recently.
It’s not easy.
Let’s wait.
The villager was hurt when he ran into a “soft nail” in handling affairs.
A private enterprise manager in a city in Central China told banyuetan reporters that when he was handling the business requisition form in the local tax department, he specially asked the staff to fill in the requirements and precautions.
After returning to the enterprise to fill in and seal, I was told that the date cannot be filled in by myself when I handed in the form the next day.
I have to go back and fill in again and seal again.
“In this business, the tax staff raised several questions later, and when you solve one, you will raise new ones.” The manager told banyuetan, “because the official seal of the enterprise can’t be brought out, we have to go back and fill in and seal again every time.
They are very polite, but the process is unbearable.” Quwenyong, a professor of sociology at Heilongjiang University, said that this “soft nail” style of handling affairs is essentially a bureaucratic and formalistic style that the people hate, which brings inconvenience to the people and affects the image of the grass-roots government.
A small number of staff are only up-to-date, and the demands of the masses who come to work have little impact on their assessment.
In response, experts called for improving the cadre assessment system and truly institutionalizing the “follow the mass line”.
In particular, we should take accepting the comments of the masses as a rigid requirement, and unify responsibility for the upper and lower levels.
3 question: for a long time, some citizens in a provincial capital city reported that a bar in their building opened at 9 p.m.
every day and lasted until more than 4 a.m.
the next day.
The continuous noise of the bar made the residents miserable.
They complained, “we closed the windows so tightly that the low-frequency noise could still come in, making people unable to sleep.” They sought help in many ways, including cultural tourism, commerce, market supervision, ecological environment, urban management, public security, and neighborhood offices, but the problem still existed.
These departments have their own words: “this is not in our charge.
I’ll go back and help you find out where it belongs.” “the functions of multiple departments in this work are overlapping.
We went to the scene, but we don’t have the power to enforce the law.
We’ll help you report it to the Department with the power to enforce the law.” “you go to other departments to report it, and we’ll also help you ask it.” “we need to do noise reduction for the bar, and we’ll report it upward”…
The masses told the reporter of banyuetan, Although it has been reflected and the relevant departments have not said that it will not be accepted, the problem has been “following the procedure”.
Some people reported that “if you drag on like this for a long time, you can’t sleep well, your nerves are weak, and you’re about to collapse”.
It was not until the Local Discipline Inspection Commission and Supervision Commission intervened that this annoyance of the masses was properly resolved.
Quwenyong believes that some cadres, like water hyacinths, float on the water and refuse to bend down to help the masses find solutions to problems.
Instead, they respond to the concerns of the masses in a “procedural” manner and deal with them according to the attitude of the masses.
If the masses don’t spare no effort, they will “fool” it, and if the masses don’t pursue it, it won’t end.
In the final analysis, it is a lack of responsibility, just want to be brilliant but don’t want to contribute, procrastinate when encountering difficulties, and there is a problem of slow action in terms of forward service and close cooperation.
Inaction and slow action should be treated.
Experts suggested that we should continue to promote the extension of discipline inspection and supervision to the grass-roots level, especially to strengthen political supervision, so that all kinds of inaction and slow action routines in serving the people have nowhere to hide, and bureaucracy has nowhere to hide..
