by At the beginning, I’ll look at the news and refresh myself.
The following content is only aimed at those black training institutions and black intermediaries who try to make money by selling courses and certificates at a high price.
Those who sell training courses with a clear price are not listed here.
The courses are well done.
Even if you sell 100 courses, it’s a skill as long as you don’t deceive and someone buys them.
First look at such a scene and establish a concept.
This year, you bought a down jacket at the last store on Taobao on the double 11.
This down jacket has been your favorite for a long time.
It cost you thousands of yuan, which is very painful.
But it is difficult to buy it.
You like it, so you wait hard.
As a result, the store does not deliver the goods.
You contact the customer service to urge the delivery.
The customer service does not mean that you are nervous about catching up with the double 11 express, but that the delivery needs to be delayed due to the epidemic.
That’s it, After waiting for two months, they finally arrived.
You are excited the first mock exam, the demolition of a package, a look, what is the thing, say good Bosideng, 100% all goose down, carefully see the tag: bokden, a model, cut half broken, not broken, almost hand tied bad! This is an obvious wrong version of the goods.
I know the fake selling price and price fraud.
Of course, I complained about him.
First of all, Taobao complaints, customer service intervention, apply for a refund and return.
If it is not successful, the 12315 consumer complaint hotline will work.
It is absolutely useful to call 12315 for such consumer problems.
A customer service will connect with you, register your information, and call you back in a few days to see if the complaint has been properly handled.
Generally, at this time, the merchant will advise and agree to your refund application.
Then, if you are fooled by the trained black intermediary and ask you to pay for the certificate on the grounds of affiliation, part-time job, bidding, etc., how to deal with this situation? In fact, online training courses, VIP members and other services are of the same nature as those purchased online.
You are all consumers, so when you find that the courses and services you buy are different from those promised by the seller, you can deal with them according to the above ideas.
The following contents are very important.
Please read them word by word.
Step 1: call the 12315 consumer hotline, complain about the training institution, false publicity, sell false certificates, deceive yourself and ask the training institution for a refund.
Install the 12315app and fill in the complaint information.
Note that you only target the training organization that receives your money, not the intermediary that deceives you.
You will complain to whichever organization you pay! Step 2: check the registration information of this training institution to know where this black training institution is registered.
You can use the enterprise search website.
You need to check the company registration information.
Enter the company name, and the relevant information will appear.
You only need to know the company registration place.
For example, check new Oriental Education Technology Group Co., Ltd., whose registered address is No.
6, Haidian middle street, Haidian District, Beijing.
Step 3: check the contact number of the market supervision department where the institution is registered.
It has registered the New Oriental in Haidian District, Beijing, and then contacted the Beijing Municipal Bureau of Haidian District, the website, the official account, etc.
In the above figure, you can see the contact number of Haidian District Municipal Supervision Bureau.
Then, call this number to ask whether New Oriental is under the management of the Municipal Supervision Bureau.
If so, call to complain about its false publicity, selling false certificates and cheating students.
If there are complaints columns on the website or official account, please complain about them.
The Municipal Supervision Bureau will respond to complaints.
If things can be solved, it’s best.
If the Municipal Supervision Bureau replies that the training institution is not under the management of the Municipal Supervision Bureau, continue to look down.
Step 4: if the complaint of the Municipal Supervision Bureau is not accepted or the matter cannot be solved, call the 12345 government service hotline to complain about the inaction of the Municipal Supervision Bureau, because the law clearly stipulates the jurisdiction of the market administration bureau.
As long as it is a business enterprise, industrial and commercial households are under the management of the market supervision bureau, and training institutions are obviously under the management of the Municipal Supervision Bureau.
When calling the 12345 hotline, the wiring specialist here will give the next work order to the Municipal Supervision Bureau.
At this time, the Municipal Supervision Bureau must deal with it.
Step 5: a Commissioner of the Municipal Supervision Bureau will call you to negotiate and deal with this matter, and may give you a suggestion.
For example, if your appeal is a full refund, the Commissioner’s suggestion may be a 50% refund.
This amount proposal can negotiate and deal with the refund proportion according to your own wishes.
If someone from a training institution contacts you to negotiate and solve this matter, it means that your complaint has worked and the training institution has counselled.
You must be firm and have a 100% refund.
In addition, pay attention to retain relevant evidence, such as the transfer records of the original payment, all the chat records of the so-called teacher fooling you in the enrollment examination, key nodes, such as the communication screenshots of paying money, not participating in the course, handling the certificate, attaching the certificate, part-time work for more than a year, etc.
After all, this kind of wrangling takes your time and energy.
Therefore, as for the final refund, it depends on your personal situation and consider your bottom line as the basis for communication.
In addition, while making official complaints, I recommend you.
